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INFORMATION If your parcel has not arrived then please check with other members of your family and neighbours to make sure that they have not taken delivery of your parcel. You can also call your local Royal Mail sorting office to see if they have tried to deliver your parcel. Please also take a look around the outside of your house to see if your Post Man has left your parcel in a safe place, maybe in the garage or inside your porch. Unfortunately Royal Mail do not deem an item lost until after 14 days following the date it was sent. So please do not contact us before this time as we will not be able to investigate this with them. If your parcel has still not arrived after 14 days then please contact us via e-mail only at... cs@printercartridges.net
Cancellation Complaints Customer Services Department If your goods
have been damaged in transit please retain the packaging and inform
us immediately giving as much information as possible. All damaged or faulty goods will be replaced
by the equivalent product or a refund will be given. Free Discount information is
displayed below each product price.
For special quotations on larger orders please e-mail info@printercartridges.net or
call (024) 7637 5227. We guarantee our compatible
products to perform to at least the same standards as the original
product. All of our products come with
a 1-year manufacturer guarantee. If
you experience any problems with our products please contact our customer
services department on (024) 7637 5227 (Calls Charged at the National Rate) or
email cs@printercartridges.net ‘Your statutory rights are
not affected’ Should you need to return
any items to us then please contact our customer services department on (024)
7637 5227 (Calls
Charged at the National Rate) to obtain a returns code. We recommend that you obtain a certificate
of posting for all items returned to us. We accept payments in the
form of credit / debit cards, cheques, 30-day credit account, or cash on
delivery (selected areas only). To
open a credit account please e-mail accounts@printercartridges.net
or call (024) 7637 5227. We now accept
debit card payments via the www.nochex.co.uk
e-mail money payment service and credit card payments via www.paypal.com. All prices displayed are
total prices in £’s and include free delivery ( We are committed to
protecting your privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection Act 1998) and
according to SafeBuy Web Trader Code of Practice. We collect information about
you for 2 reasons: firstly, to process your order and second, to provide you
with the best possible service. We will not e-mail you in
the future unless you have given us your consent. We do not disclose your
information to third parties. The type of information we
collect about you includes: your name, address, telephone/facsimile number,
e-mail address, product codes and descriptions of the items that you have
purchased. You can check the
information that we hold about you by sending an e-mail to info@printercartridges.net If you find any inaccuracies then we will
delete or correct them promptly. The personal information
which we hold will be held securely in accordance with our internal security
policy and the law and the SafeBuy Web Trader Code. If we intend to transfer
your information outside the EEA (European Economic Area) we will always
obtain your consent first. We may use technology to
track the patterns of behaviour of visitors to our site. This can include
using a "cookie" which would be stored on your browser. You can
usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your
browser settings. If you have any
questions/comments about privacy, you should email us.
We are always looking to
improve our levels of service so if you have any suggestions then please do
not hesitate to contact us.
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